Privacy Policy

Last Updated: 18/05/2023, 18th May 2013

This Privacy Policy describes how TalkSprout ("we," "us," or "our") collects, uses, shares, and protects the personal information of individuals ("you" or "users") who access or use our website located at https://www.talksprout.com ("Website") and our software-as-a-service platform ("SaaS") (collectively referred to as the "Services"). We are committed to safeguarding your privacy and ensuring the security of your personal information.

1.Information We Collect

1.1 Personal Information:

We may collect certain personal information that you provide to us when using our Services, including but not limited to your name, email address, contact information, and payment details. We only collect personal information that is necessary for the provision of our Services and to communicate with you effectively.

1.2 Usage Information:

When you access or use our Services, we may automatically collect certain information about your use of the Website and SaaS. This may include your IP address, device information, browser type, operating system, and usage data. We may also use cookies, web beacons, and similar tracking technologies to collect this information.

2. Use of Information

2.1 Providing and Improving our Services:

We use the personal information we collect to provide and improve our Services, respond to your inquiries, fulfill your requests, process payments, and customize and enhance your user experience. We may also use your information to analyze usage trends and preferences to improve our Services' functionality and performance.

We may use your contact information to send you administrative communications, respond to your inquiries, provide customer support, and inform you about important updates, promotions, and offers related to our Services. You may choose to opt-out of receiving promotional communications by following the unsubscribe instructions provided in such communications.

2.3 Aggregated Data:

We may anonymize and aggregate your information with that of other users to generate statistical and analytical insights about the use of our Services. Aggregated data is used for research purposes, system administration, and improving our Services. This data does not identify individual users.

3. Sharing of Information

3.1 Service Providers:

We may engage trusted third-party service providers who assist us in operating our business and providing the Services. These service providers may have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

3.2 Compliance with Laws:

We may disclose your personal information to comply with applicable laws, regulations, legal processes, or governmental requests. We will also enforce our Terms of Service and investigate potential violations.

3.3 Business Transfers:

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or merged entity. We will notify you via email or a prominent notice on our Website before your personal information is transferred or becomes subject to a different privacy policy.

4. Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Payments by Stripe

We use Stripe, a third-party payment processor, to handle payment transactions for our Services. When you make a payment through our Website, your payment information is securely transmitted to Stripe for processing. We do not store or have access to your complete payment details, such as credit card numbers or bank account information.

Stripe collects and processes your payment information in accordance with its own Terms of Service and Privacy Policy. We encourage you to review Stripe's terms and policies to understand how your payment information is handled and protected by them.

Please refer to the following links for more information about Stripe's Terms of Service and Privacy Policy:

Stripe Terms of Service: https://stripe.com/gb/legal/end-users
Stripe Privacy Policy: https://stripe.com/gb/privacy

It is important to note that Stripe operates independently from TalkSprout, and we are not responsible for the privacy practices or actions of Stripe or any other third-party payment processors.

Please contact Stripe directly if you have any questions or concerns regarding their services or the handling of your payment information.

By using our Services and making payments through Stripe, you acknowledge and agree to Stripe's Terms of Service and Privacy Policy.

6. Your Choices

You have the right to access, correct, update, or delete your personal information. If you wish to exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in a reasonable timeframe and as required by applicable law.

7. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent,

we will take steps to remove the information promptly from our records.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our Website or through other appropriate communication channels. Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

9. Contact Us

If you have any questions, concerns, or suggestions regarding this Privacy Policy or our privacy practices, please contact us at:

Please note that this Privacy Policy does not apply to any third-party websites, products, or services linked to or integrated with our Services. We encourage you to review the privacy policies of those third parties before providing any personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.